Amanda brings over 15 years of experience in the Financial Services industry. She began her career at Scotiabank in 2005 as a Detection Analyst in Fraud Operations. Over time, she transitioned into Training and Facilitating, where she led the onboarding of new analysts and managed cross-training initiative for existing team members across various financial products. She progressed into a managerial role within the Customer Experience team, where she supported transformational automation initiatives in the Everyday Banking sector. After a brief hiatus from the Financial Services industry, she rejoined the sector in 2022 with the Bank of Montreal as a Bilingual Customer Complaints Specialist, supporting customers who had experienced financial loss. She later transitioned into the role of Sr. Quality Assurance Lead, focusing on process improvement and ensuring procedural accuracy. Fully bilingual in English and French, she is based out of Toronto.